Refund & replacement policy
Digital subscriptions are delivered as account access, so this policy explains exactly when money is returned and when access is replaced instead.
Before delivery — full refund
If your transfer has been received but the order has not been delivered yet, you can cancel for any reason and we refund the full amount to the same wallet or bank account. Email support with your order number.
After delivery — replacement first
Once account access has been delivered, we repair or replace it rather than refund, for the full remaining term. This covers access that stops working, password changes outside your control, or an account that does not match the plan you bought.
If we cannot restore working access within 72 hours of your report, you receive a pro-rated refund for the unused part of the term.
Not eligible
- Change of mind after access has been used.
- Sharing your delivered credentials with other people, which the provider may block.
- Changing the login email or password on a delivered account.
- Requests made after the subscription term listed on the product page has ended.
How to request
Email support@premiumforburma.com with your order number (format PFB-YYMMDD-XXXX) and a short description. Refunds are sent within 3 business days of approval.
